Business/Technical Analyst

Job description – Business/Technical Analyst

About Can/Am Technologies

At Can/Am, we have been creating great software that empowers our clients to provide outstanding service to their customers for over 15 years. Our Teller Cashiering software is an industry-leading solution that automates and streamlines cash handling and financial management practices for State, County, and City governments. Can/Am serves clients across North America, with staff operating in the following locations: Edmonton Alberta and Denver Colorado.

We've built an engaged team of hard-working and collaborative people in our U.S. and Canadian locations. Successful Can/Am team members model these values:

• Pursue thoughtful understanding | approaching every situation and person with compassion, seeking to gain insight at a deeper level
• Challenge reality | aspiring to improve with candor and future-focused ambition
• Engage growth together | cultivating a dynamic environment with opportunities to learn, have fun, and realize full potential
• Spark | igniting joyful experiences and innovative solutions with passion and energy
• Pay it forward | creating lasting value by investing generously in our people, platforms and community

Position Summary

Can/Am is looking for a dedicated and thorough Business Analyst with at least 3 years of experience gathering, analyzing, and implementing business / financial software for clients.

Can/Am is embarking on a rapid growth trajectory and we need a Business/Technical Analyst to meet with clients, and translate their requirements into technical application definitions, workflows, business processes, and solutions. You will be a key player in developing and maintaining our 100% client referral reputation working alongside a committed group of professionals.

In addition, you will be responsible for building out technical configuration, export queries, etc. You will report to the Director of Implementations.

Qualifications

The candidate should be a fast learner with an aptitude for understanding, documenting, and interacting with complex systems.

• Knowledge
  • Bachelor’s degree in business Analysis, Project Management, or equivalent experience
• Experience
  • Minimum of 3 years’ experience as a Business Analyst or equivalent industry
  • Engagement with clients to understand and satisfy client needs
  • Administrating project requirements
  • Configuring and deploying enterprise applications and business processes
  • Managing and monitoring certain deliverables
  • Analyzing client needs and communicating with the technical team to implement solutions
  • Worked with government clients (preferred)
  • Prior experience as a Software Developer (preferred)
• Abilities
  • Provide professional services for clients
  • Translate client needs to technical staff including conveying technical information so non-technical individuals can understand
  • Consult with clients and document data mappings
  • Document and communicate integration specifications
  • Provide instruction to clients on proofing and analyzing data conversions from existing software to Can/Am applications
  • Train clients on Teller Can/Am applications
  • Manage time well to accomplish tasks within their allotted time slots
  • Seek understanding of complex issues and take the necessary steps to solve the problem in a timely fashion
  • Identify issues and address them before they become roadblocks
  • Competency in SQL (preferred)

What you will be doing

• Translate government client’s business requirements into technical application definitions, workflows, business processes, and solutions
• Create and maintain systems-related documentation, such as business, system, functional requirements, process flows, and configuration worksheets
• Identify problems and research alternatives through testing and consulting with peers
• Configure and deploy enterprise applications and business processes
• Write queries and configure technical aspects of enterprise applications
• Document and test data mappings for software integrations
• Support business process testing of the application prior to end-user acceptance testing

What you will receive

• A challenging, fulfilling career with co-workers who interact within the framework of our values as a small, vibrant team
• A competitive pay scale (Starting at a base salary of  $83,335)
• Generous benefits
• The opportunity to make a real difference in the lives of our clients

If you are qualified for this position and have a passion for excellent client engagement, we would love to hear from you! 

EOE Statement

Can/Am is an Equal Opportunity Employer that does not discriminate on the basis of age, race, sex, religion, national origin, disability, or any other non-merit factor protected by applicable federal, state, and local laws.  

Can/Am is committed to working with and providing reasonable accommodation for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please contact [email protected] and let us know the nature of your request and your contact information.